Questions 1 - 10
Customer Satisfaction SurveyCustomer details Name: Sophie Bird Occupation:
1
Reason for travel today:
2
Journey information Name of station returning to:
3
Type of ticket purchased: Standard
4
ticket Cost of ticket: 5 £
5
When ticket was purchased: Yesterday Where ticket was bought:
6
Satisfaction with journey Most satisfied with: the Wi-Fi Least satisfied with: the
7
this morning Satisfaction with station facilities Most satisfied with: how much
8
was provided Least satisfied with: lack of seats, particularly on the
9
Neither satisfied nor dissatisfied with: the
10
available |
Questions 11 - 16
café
11
toilets
12
formal gardens
13
outdoor gym
14
skateboard ramp
15
wild flowers
16
|
Questions 17 - 18
- A
- B
- C
- D
- E
Questions 19 - 20
- A
- B
- C
- D
- E
Question (21)
Presentation about refrigeration
What did Annie discover from reading about icehouses?
- A
- B
- C
What point does Annie make about refrigeration in ancient Rome?
- A
- B
- C
In connection with modern refrigerator, both Annie and Jack are worried about
- A
- B
- C
What do Jack and Annie agree regarding domestic fridges?
- A
- B
- C
Questions 25-30
Who is going to do research into each topic?
Write the correct letter, A, B or C, next to Questions 25-30.
People
A Annie
B Jack
C both Annie and Jack
Topics
25
26
the effects on health
27
the impact on food producers
28
the impact on cities
29 refrigerated transport
30
domestic fridges
Questions 31 - 40
How the Industrial Revolution affected life in Britain19th century ● For the first time, people’s possessions were used to measure Britain’s
31
. ● Developments in production of goods and in
32
greatly changed lives. MAIN AREAS OF CHANGE Manufacturing ● The Industrial Revolution would not have happened without the new types of
33
that were used then. ● The leading industry was
34
(its products became widely available). ● New
35
made factories necessary and so more people moved into towns. Transport ● The railways took the place of canals. ● Because of the new transport: – greater access to
36
Made people more aware of what they could buy in shops. – when shopping, people were not limited to buying
37
goods. Retailing ● The first department stores were opened. ● The displays of goods were more visible: – inside stores because of better
38
. – outside stores, because
39
were bigger. ●
40
that was persuasive became much more common. |