Consumer Advice
If something you’ve ordered hasn’t arrived, you should contact the seller to find out where it is. It’s their legal responsibility to make sure the item is delivered to you. They should chase the delivery company and let you know what’s happened to your item. If your item wasn’t delivered to the location you agreed (e.g. if it was left with your neighbour without your consent), it’s the seller’s legal responsibility to sort out the issue.
If the item doesn’t turn up, you’re legally entitled to a replacement or refund. You can ask for your money back if you don’t receive the item within 30 days of buying it. If the seller refuses, you should put your complaint in writing. If that doesn’t work, you could contact their trade association – look on their website for this information, or contact them to ask.
You might also be able to get your money back through your bank or payment provider – this depends on how you paid.
• If you paid by debit card, contact your bank and say you want to use the ‘chargeback’ scheme. If the bank agrees, they can ask the seller’s bank to refund the money to your account. Many bank staff don’t know about the scheme, so you might need to speak to a supervisor or manager. You should do this within 120 days of when you paid.
• If you paid by credit card and the item cost less than £100, you should contact your credit card company and say you want to use the ‘chargeback’ scheme. There’s no time limit for when you need to do this. If the item cost more than £100 but less than £30,000, contact your credit card company and say that you want to make a ‘section 75’claim.
• If you paid using PayPal, use PayPal’s online resolution centre to report your dispute. You must do this within 180 days of paying.
Rice Cookers
A Ezy Rice Cooker
This has a 1.8 litre pot and a stainless steel exterior. It has a separate glass lid, and the handle on the lid stays cool. It produces perfectly cooked white rice, but tends to spit when cooking brown rice. There are slight dirt traps around the rim of the lid, and neither the pot nor the lid is dishwasher safe.
B Family Rice Cooker
This has a plastic exterior and a flip-top lid. The lid locks when closed and becomes a secure handle to carry the cooker. The aluminium interior pot is quite difficult to clean, and it can’t be put in a dishwasher. It’s programmed to adjust the temperature once the rice is done so that it stops cooking but doesn’t get cold.
C Mini Rice Cooker
This has a flip-top lid and a 0.3 litre capacity. The interior pot is made of non-stick aluminium and is dishwasher safe. This rice cooker is ideal when cooking for one. However it does not have any handles at the side, and water sometimes overflows when cooking brown rice.
D VPN Rice Cooker
This has a painted steel exterior with a handle on each side and a steel inner pot. It has a lift-off lid and comes with a booklet including a range of ideas for rice dishes. However, the keep-warm setting must be manually selected and the handles are tricky to grip.
E S16 Rice cooker
This is simple to use, not spitting or boiling over even when cooking brown rice. The exterior stays cool when in use, so there’s no danger of burning your hand. However, the lack of handles is a nuisance, and a recipe book would have been useful.
Question (1)
Do the following statements agree with the information given in the text? In boxes 1-6, write
TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this
1
You will receive a card telling you if an item has been left with a neighbour.
2
It may be quicker to get a refund than a replacement for a non-delivered item.
3
You are entitled to a refund if the item fails to arrive by a certain time.
4
There is a time limit when using the ‘chargeback’ scheme for a debit card payment.
5
You can use the ‘chargeback’ scheme for a credit card payment of more than £100.
6
PayPal’s online resolution centre has a good reputation for efficiency.
Look at the five reviews of rice cookers, A-E.
For which rice cooker are the following statements true?
Write the correct letter; A-E, in boxes 7-14 sheet.
NB You may use any letter more than once.
The handles at the side are hard to use.
7
It cooks brown rice without making a mess.
8
It automatically switches setting to keep the rice warm when cooked.
9
It’s difficult to get the removable top really clean. 10
A selection of recipes is provided with the cooker.
11
It has a handle at the top for carrying the cooker safely.
12
The outside of the cooker doesn’t get too hot.
13
You can put the pot in the dishwasher.
14
Questions 15 - 22
Complete the notes below.
Write NO MORE THAN THREE WORDS AND/ OR A NUMBER from the passage.
Safety when working on roofs Investigations show that • over half of falls are from less than 15 • most falls are from ladders and roofs • falls cost $24 million per year • the majority of falls occur on 16 Hazard identification should be carried out • before the work starts • when conditions such as the weather or worker numbers change Controls • 17 the hazard at the planning stage before the work begins if possible • prevent a fall by using edge protection e.g. scaffolding or 18 • reduce the likelihood of injury, e.g. by using 19 Ladders • these should only be used for 20 which does not take a long time • training should be provided in their 21 and use • regular 22 of ladders is required |
Questions 23 - 27
Complete the sentences below.
Write NO MORE THAN TWO WORDS AND/ OR A NUMBER from the passage.
The maximum amount of money a woman can get each weak is £ 23 Being 24 for a time does not necessarily mean that a woman will not be eligible for Maternity Allowance. In order to claim, a woman must send a 25 or a Small Earnings Exemption Certificate as evidence of her income. In order to claim, a woman may need to provide a 26 as evidence of the due date. Payment may be affected by differences in someone’s 27 such as a return to work, and the local Jobcenter Plus must be informed. |
Question (28)
Choose the correct letter A, B, C or D.
The writer suggests that Marshall’s discovery came at a good time for the US because
- A
- B
- C
- D
What was the reaction in 1848 to the news of the discovery of gold?
- A
- B
- C
- D
What was the result of thousands of people moving to California?
- A
- B
- C
- D
What does the writer say about using pans and rockers to find gold?
- A
- B
- C
- D
Questions 32 - 36
The text has seven sections A-G.
Which section contains the following information?
a reference to ways of making money in California other than mining for gold 32 a suggestion that the gold that was found did not often compensate for the hard work undertaken 33 a mention of an individual who convinced many of the existence of gold in California 34 details of the pre-Gold Rush population of California 35 a contrast between shrinking revenue and increasing population 36 |
Questions 37 - 40
Complete the summary below.
Write NO MORE THAN ONE WORD from the passage.
Basic techniques for extracting goldThe most basic method used by many miners began with digging some 37 out of a river and hoping it might contain gold. Small amounts were put in a pan with water. The pan was spun round, causing the liquid and less heavy contents of the pan to come out. Gold dust, which weighed more, remained in the pan or, if the miners were very lucky, there might even be some 38 too. It was, however, a very laborious method. The rocker was also used. A miner would put some earth and rock into the higher end, together with some water. He would then shake the rocker. Larger stones stuck in the 39 , while gold dropped to the bottom. Unfortunately, the rocker was not designed to catch what was called flour. However, a process was introduced involving 40 to ensure no gold was washed out in the water. |