Understanding Your Gas Bill
How can I get a duplicate bill or information on my latest bill
The easiest way to view or print a copy of your most recent or past bill is to register or log on to My Account. You can receive, view and pay your bill -- all online.
When you log on to My Account, go to View My Bill, then Bill History.
There you can view and print out your account history -- up to 25 months. Just click on the bill you'd like to see. Try it now.
Or, if you'd prefer, you can call our automated service line 24 hours a day, at 1-800-772-5050*.
*Note, requests made through our phone line will take approximately 3-5 working days to complete. Billing information can only be sent to the mailing address on record.
Billing Terms
§BTU: British Thermal Unit: One BTU is the amount of heat required to raise the temperature of one pound of water one degree Fahrenheit. A more practical definition would be: how much gas an appliance will use to produce heat or cooling. As a result, gas appliances are sized by a BTU rating. 100,000 BTU's equal 1 therm. For example, a 400,000 BTU heater, when in use, would use 4 therms of gas per hour. A 30,000 BTU range would use .3 therms per hour of use.
§CCF: Hundred of Cubic Feet: Method used for gas measurement. The quantity of gas at a temperature of sixty degrees Fahrenheit and a pressure of 14.73 pounds per square inch makes up one cubic foot.
§Billing Factor: An adjuster used to convert CCF into therms. It adjusts the amount of gas used to reflect the heat value of the gas at a given altitude. The heating value can vary from month to month; therefore, the billing factor is not always the same.
§Therm: A therm is approximately 100,000 BTUs. It is a standard unit of measurement. CCFs are converted to therms for purposes of billing.
Natural Gas Conversions
§1 cubic foot = 1050 Btu
§Therm = 100,000 Btu
§Ccf = 100 cubic foot, or 1 therm
§Mcf = 1000 cubic feet = 10.20 therms
§MMcf = 1 million cubic feet
§Bcf = 1 billion cubic feet
§Decatherm (Dth) = 10 therms = 1 million Btu
§Mmbtu = 1 million btu = 10 therms
About gas rates and how bills are calculated
Natural gas rates are made up of two primary charges:
§Gas delivery service, which The Gas Company provides - the "delivery" (or "transmission") charge; and,
§The cost of the natural gas itself -- which is reflected in the "procurement" charge.
Many people believe that The Gas Company produces natural gas, but we don't. For our residential and smaller business customers, we buy natural gas from producers and marketers at the best possible prices on the open market.
The wholesale gas prices we pay are based on market supply and demand. They're not marked up by The Gas Company, and are shown on your monthly bill as the "commodity charge."
The Gas Company's delivery service charge covers the costs of transporting natural gas through our pipeline system. It is approved annually by the Public Utilities Commission and is not impacted by the price of natural gas.
Monthly Gas rates vary based on monthly gas prices
Since 1997, the cost of natural gas that customers pay in their rates is based on a forecasted monthly price instead of a forecasted annual price. This allows rates to more closely follow current natural gas market prices.
With monthly pricing, gas rates are based upon a 30-day forecast of natural gas market prices. This gives customers a better picture of the current price of natural gas, and means they no longer have to wait for annual adjustments to their bills to make up for differences between the 12-month forecast price and the actual price paid by The Gas Company on a monthly basis.
Does The Gas Company benefit from higher gas prices?
We do not produce natural gas; energy production companies produce natural gas. The Gas Company just delivers natural gas to its customers.
Baseline therm allowance
As determined by the Public Utilities Commission, under the direction of the State Legislature, "baseline therm allowances" are the amounts of natural gas needed to meet the minimum basic needs of the average home. The Gas Company is required to bill these "baseline" amounts at its lowest residential rates. The goal of these "baseline" amounts is to encourage efficient use of natural gas.
Charges on Your Bill from a Third Party
For bill questions and charges on your gas bill from third-party vendors --
§Commerce Energy (formerly ACN) 1-877-226-3649
§HomeServe 1-888-302-0137
Question (1)
Questions 1 - 7
Do the following statements agree with the information given in the text?
TRUE | if the statement agrees with the information |
FALSE | if the statement contradicts the information |
NOT GIVEN | if there is no information on this |
1
Phone requests for a copy of your bill are processed within a working week.
2
CCFs are calculated at a temperature of 60 degrees C.
3
Therms are converted to CCFs to calculate your bill.
4
The Gas Company receives a discount on the market price of the day.
5
Since 1997, customers have not had to wait for annual adjustments.
6
The Gas Company's delivery time is quicker now than prior to 1997.
7
HomeServe is a service provided by the Gas Company.
Questions 8 - 14
Complete the sentences below.
Choose NO MORE THAN THREE WORDS from the text for each answer.
In order to move around freely disabled people basically require
8
spaces.
To make sure help is on hand, people in wheelchairs should provide
9
to restaurants, cinemas etc.
People using disabled parking without a permit will probably receive
10
.
Overseas permit holders should contact VicRoads for a
11
.
If you need to apply to VicRoads you should do so
12
before you expect to arrive.
VR can be contacted by telephone or
13
.
some parts of the permit application form need to be filled in
14
.
Question (15)
Questions 15 - 20
Do the following statements agree with the information given in the text?
TRUE | if the statement agrees with the information |
FALSE | if the statement contradicts the information |
NOT GIVEN | if there is no information on this |
15
one of the groups objectives is to support sport in the community
16
a further objective is to get money for the group
17
the group meets on every other Tuesday
18
directors are expected to work in careful manner
19
directors should work with all other groups in the community
20
the group's meetings are solely for directors
Question (21)
Questions 21 - 27
The text has eight paragraphs, A - H.
Which paragraph contains the following information?
21
why preserving our past is becoming more important
22
the consequences of a depletion of energy resources
23
why people are looking more and more for contentment
24
our rejection of standard goods
25
a rise in the number of households occupied by just one person
26
a search for the truth
27
reasons which lead to people worrying more
Question (28)
Questions 28 - 40
The text has eight paragraphs, A - H.
Choose the correct heading for each paragraph from the list of headings below.
i Records of non-convicts helps ii Born record without conviction iii Database is too large iv Hardly democratic v Previous offenders included vi Database unlikely to be cut by much vii Against the idea of innocence viii The largest of its kind ix Higher chance of being arrested again |
28 PARAGRAPH A
29 PARAGRAPH B
30 PARAGRAPH C
31 PARAGRAPH D
32 PARAGRAPH E
33 PARAGRAPH F
34 PARAGRAPH G
35 PARAGRAPH H
Choose NO MORE THAN TWO WORDS from the text for each answer.
The European Court of Human Rights believes that having non-convicts on the database is
36
.
Chris Sims thinks that the 37 should have a proactive approach to using the database .
In Scotland, innocent people’s DNA records are removed when the case
38
.
The time needed for young people to return to normal risk profile is
39
for adults.
Mark Dixie was convicted as a result if a DNA sample taken after a
40
.