Questions 1 - 10
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
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Question (11)
Talk to new kitchen assistants
According to the manager, what do most people like about the job of kitchen assistant?
- A
- B
- C
The manager is concerned about some of the new staff’s
- A
- B
- C
The manager says that the day is likely to be busy for kitchen staff because
- A
- B
- C
Only kitchen staff who are 18 or older are allowed to use
- A
- B
- C
Questions 15 - 16
Choose TWO letters, A-E.
According to the manager, which TWO things can make the job of kitchen assistant stressful?
- A
- B
- C
- D
- E
Questions 17 - 20
What is the responsibility of each of the following restaurant staff?
Choose FOUR answers from the box and write the correct letter, A-F, next to Questions 17-20
Responsibilities
| A | training courses |
| B | food stocks |
| C | first aid |
| D | breakages |
| E | staff discounts |
| F | timetables |
Restaurant staffJoy Parkins 17 David Field 18 Dexter Wills 19 Mike Smith 20 |
Question (21)
Choose the correct letter, A, B or C.
Paper on Public Libraries
What will be the main topic of Trudie and Stewart’s paper?
- A
- B
- C
- A
- B
- C
Stewart expect that in the future libraries will
- A
- B
- C
Questions 24 - 30
Complete the notes below.
Write ONE WORD ONLY for each answer.
Study of local library: possible questions● whether it has a 24 of its own ● its policy regarding noise of various kinds ● how it’s affected by laws regarding all aspects of 25 ● how the design needs to take the 26 of customers into account ● what 27 is required in case of accidents ● why a famous person’s 28 is located in the library ● whether it has a 29 of local organisations ● how it’s different from a library in a 30 |
Questions 31 - 40
Complete the notes below.
Write NO MORE THAN TWO WORDS for each answer.
Four business valuesMany business values can result in
31
. Senior managers need to understand and deal with the potential
32
that may result. Collaboration During a training course, the speaker was in a team that had to build a
33
. Other teams experienced
34
from trying to collaborate. The speaker’s team won because they reduced collaboration. Sales of a
35
were poor because of collaboration. Industriousness Hard work may be a bad use of various company
36
. The word ‘lazy’ in this context refers to people who avoid doing tasks that are
37
. Creativity An advertising campaign for a
38
was memorable but failed to boost sales. Creativity should be used as a response to a particular
39
. Excellence According to one study, on average, pioneers had a
40
that was far higher than that of followers. Companies that always aim at excellence may miss opportunities. |