LOST DAMAGED OR DELAYED INLAND MAIL CLAIM FORM
Before completing this claim form for lost, damaged or delayed mail you should visit www.royalmail.com to find out all you need to know about our policies. Alternatively you can get the details from our ” Mail Made easy ” booklet, available at any local post office branch. When you fill in the form, make sure you complete it in full, using the checklist that we have provided to help you. If you find that you do not have the evidence required to make a claim but world like us to investigate an issue with your mail service, the easiest way to do this is by visiting our website.
LOST ITEMS
If you wish to claim compensation for items that have been damaged, you should send us original proof of posting, e.g. a Post office receipt. If claiming for the contents of a package, you also need to provide proof of value, e.g. till item reference number, receipt, bank statement etc.
DAMAGED ITEMS
When claiming compensation for lost items that have been damaged, you should send us the items themselves, if possible. However, if these are very large or unsafe to post, you may instead provide photographs as evidence of the damage. Please retain the original packaging (and damaged items, if not sent to us) as we may need to inspect them.
TIME RESTRICTIONS
We allow up to 15 working days for items to arrive, so cannot accept a claim for loss unless 15 working days or more have passed since the items was posted. Claims for lost or damaged items must be made within 12 months of the postal date. Claims for delayed item must be submitted within 3 months of the date they were posted if the claim is made by the sender, or within 1 month of receipt if the claim is made by the recipient of the item.
DAYS OUT FOR THE FAMILY
A. Carrickfergus castle
Considered to be Northern Ireland’s oldest castle, Carrickfergus has seen more than 800 years of military occupation since its foundations were laid, During summer, traditional feasts are served, and fairs and craft markets provide an extra attraction. The history of the castle is explained and brought to life with exhibits and guided tours.
B. Glamis Castle
Shakespeare used Glamis as the background when he wrote one of his best-known plays, Macbeth and the Queen Mother Grew up here. It is also rumoured to have a secret chamber in the castle. There are many ghost tales associated with this castle, which will capture the imagination of younger visitors.
C Tintagel Castle
High up on the cliff tops, Tintagel Castle is the legendary home of king Arthur. The visitors guide on sale at the reception is well worth of the money, as it can help you to visualise what it would have been like hundreds of years ago. you can park in the village car park and walk the half mile to the castle , or take the shuttle bus.
D Pickering Castle
Built by William the conqueror, this is a great castle for children to run around in. There are lots of special events too, including a chance to come along and see some plays which are put on during the summer months. Nearby Helmsley Castle is also worth a visit.
E Stokesay Castle
A range of workshops, including music and combat are held here during the summer, children of all ages will enjoy learning at these and there is a guided tour which has been especially designed with younger visitors in mind, some of them may find the dungeon quit scary though.
F Warwick Castle
This castle is over 1,000 years old and has towers and a moat, and is just as you might imagine a castle to be. children can even get to try on armour to see how heavy it is, At Christmas, a special market id held here – a great opportunity to look for presents and Christmas treats
Questions 1 - 7
Complete the notes below.
Choose NO MORE THAN TWO WORDS AND /OR A NUMBER from the text for each answer.
Write your answer in boxes 1-7 on your answer sheet
|
Look at the description of six castles A-F. For which castle are the following statements true?
Write the correct letter A-F , in boxes 8-14 on your answer sheet
NB you may use any letter more than once
At certain times of the year you can eat special meals here.
8
Children can get dressed up here
9
There is another castle in the same area.
10
A lot of stories are told about this place.
11
Parts of the castle may be frightening for some children.
12
Play are performed here during part of the year.
13
A guided tour is offered which is particularly suitable for children.
14
Questions 15 - 20
Answer the questions below.
Choose NO MORE THAN TWO WORDS AND/OR A NUMBER from the text for each answer.
Write your answers in boxes 15-20 on your answer sheet.
Which employees may choose not to work regular hours? 15 How much time off each year is an employee able to take to look after a relative? 16 What kind of leave involves a choice between two alternative periods of time? 17 How long must employees have worked without a break before being entitled to additional holidays? 18 What does the Financial Advice Program advise staff about? 19 What kind of professional people can employees see if they want to talk about their job in private? 20 |
Questions 21 - 27
Complete the sentences below
Choose NO MORE THAN TWO WORDS from the text for each answer.
Write your answers in boxes 21—27 on your answer sheet.
You and your employer will need to sign a 21 before training starts. Employers may have different minimum requirements regarding applicants’ 22 and experience. Each industry has its own standardised 23 of training. You may be given credit for work experience or if you have done relevant 24 You will be considered as a member of the 25 during the apprenticeship. While at work, apprentices are supervised by what are known as 26 Employers are consulted when deciding the 27 and schedule for lessons. |
Questions 28 - 34
Choose the correct heading for each section from the list of headings below.
Write the correct number i-x, in boxes 28-34 on your answer sheet.
List of Headings
i | Why the ferry crossing has always been difficult |
ii | Building the bridge |
iii | An advantage of the design for the bridge |
iv | The growing popularity of the bridge |
v | Opposition to building a bridge |
vi | Benefits and disadvantages the Humber has brought |
vii | Proposed alternatives to ferry services |
viii | How the bridge has contributed to the region’s growth |
ix | Rising demand for river transport |
Section A 28 Section B 29 Section C 30 Section D 31 Section E 32 Section F 33 Section G 34 |
Questions 35 - 40
Complete the summary below
Choose ONE WORD ONLY from the text for each answer.
Write your answers in boxes 35-40 on your answer sheet.
Crossing the HumberThe first ferry across the Humber started operating in 1315, and by 1800, this service had been 35 with other forms of transport. The mid-19th century saw greater 36 in the provision of services. in 1968, an attempt to establish a service across the river using 37 failed. The Humber Bridge is a suspension bridge because the channel that ships travel along moves, and 38 supporting a bridge would obstruct it. A bridge rather than a 39 was chosen on the grounds of cost. This was also one reason why 40 was used for the towers. |