Refund and cancellation

Welcome to ieltslms.com. We are committed to ensuring the satisfaction of our students. This Refund and Cancellation Policy outlines our practices regarding refunds and cancellations for the courses and mock test series offered on our website.

1. Cancellation Policy

1.1 Course Enrollment Cancellation

  • Time Frame: You may cancel your enrollment in a course within 15 days of registration.
  • Notification: To initiate a cancellation, please contact us at support@ieltslms.com. Provide your name, course details, and reason for cancellation.
  • Processing: Cancellations will be processed within 2 days of receiving the request.

1.2 Mock Test Series Cancellation

  • Time Frame: Cancellations for the mock test series must be made at least 7 days before the scheduled start of the test series.
  • Notification: Please notify us via email with your registration details.

2. Refund Policy

2.1 Eligibility for Refund

  • Refunds are only eligible for requests made within the specified cancellation time frame.
  • Refunds will not be granted for requests made beyond this period, except in exceptional circumstances at our discretion.

2.2 Processing Refunds

  • Method: Refunds will be processed to the original method of payment.
  • Duration: Please allow up to 7 days for the refund to be credited to your account.